FAQ
**FAQ**
**FK GLOBAL TRADERS LTD**
📍 Address: 16 Greystoke Gardens, London, United Kingdom, W5 1EP
📞 Phone: +44-2089989890
📧 Email: [fk-global-traders@52vt4.com](mailto:fk-global-traders@52vt4.com)
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### 1. **What types of products do you sell? **
We specialize in high-quality food processing tools and ovens, including pizza ovens, baking trays, pasta makers and many more kitchen accessories designed for home and professional use.
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### 2. **Do you ship internationally? **
Yes, we ship internationally to most countries. Shipping costs and delivery times will vary depending on the destination. Please refer to our [Shipping Policy](#) for more details.
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### 3. **How long will it take for me to receive my order? **
* UK Standard Delivery: 3-5 working days
* UK Express Delivery: 1-2 working days
* International Delivery: 7-14 working days (depending on location)
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### 4. **Can I return my item if I'm not happy with it? **
Yes, we accept returns within **14 days** of receipt, as long as the item is unused, in its original packaging and in resalable condition. Please read our [Returns and Refunds Policy](#) for more details.
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### 5. **What should I do if my item is damaged? **
Please contact us immediately at **[fk-global-traders@52vt4.com](mailto:fk-global-traders@52vt4.com)** with your order number and photos of the damaged item. We will arrange a replacement or refund as appropriate.
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### 6. **How do I track my order? **
Once your order has been dispatched, you will receive a dispatch confirmation email with a tracking number and link. Tracking information is usually updated within 24 hours.
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### 7. **Do you offer bulk or wholesale pricing? **
Yes, we do. For wholesale enquiries or bulk orders, please contact us directly by email or phone to discuss pricing and delivery options.
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### 8. **Are your ovens safe to use at home? **
Absolutely. All of our ovens meet British safety standards and are suitable for home kitchens. Please follow the included instructions carefully to ensure correct and safe use.
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### 9. **Can I get help choosing the right tools or oven? **
Yes! Our customer service team is happy to help you choose the right product for your needs. Please email us at fk-global-traders@52vt4.com or call us during business hours.
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Still have questions?
Feel free to contact us - we're here to help!
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